Responsible Disclosure Policy
Security is core to our values, and we value the input of hackers acting in good faith to help us maintain a high standard for the security and privacy for our users. This includes encouraging responsible vulnerability research and disclosure. This policy sets out our definition of good faith in the context of finding and reporting vulnerabilities, as well as what you can expect from us in return.
When working with us according to this policy, you can expect us to:
- Extend Safe Harbor for your vulnerability research that is related to this policy;
- Work with you to understand and validate your report, including an initial response to the report within 72 hours of submission;
- Work to remediate discovered vulnerabilities in a timely manner;
- Recognize your contribution to improving our security if you are the first to report a unique vulnerability, and your report triggers a code or configuration change.
When conducting vulnerability research according to this policy, we consider this research to be:
- Exempt from restrictions in our Terms & Conditions that would interfere with conducting security research, and we waive those restrictions on a limited basis for work done under this policy;
- Lawful, helpful to the overall security of the Internet, and conducted in good faith.
To encourage vulnerability research and to avoid any confusion between good-faith hacking and malicious attack, we ask that you:
- Play by the rules. This includes following this policy, as well as any other relevant agreements. If there is any inconsistency between this policy and any other relevant terms, the terms of this policy will prevail.
- Report any vulnerability you’ve discovered promptly.
- Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience.
- Use only the Official Channels to discuss vulnerability information with us.
- Keep the details of any discovered vulnerabilities confidential until they are fixed, according to the Disclosure Terms in this policy.
- Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope.
- If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information.
- You should only interact with test accounts you own or with explicit permission from the account holder.
- Do not engage in extortion.
To help us receive vulnerability submissions we use the following official reporting channels:
If you think you’ve found a vulnerability, please include the following details with your report and be as descriptive as possible:
- The location and nature of the vulnerability
- A detailed description of the steps required to reproduce the vulnerability (screenshots, compressed screen recordings, and proof-of-concept scripts are all helpful)
- Your name/handle and a link for recognition.
We may modify the terms of this program or terminate this program at any time. We won’t apply any changes we make to these program terms retroactively.